Shipping policy
Last updated: September 13, 2026
Huge Luxury provides free insured worldwide shipping on all orders. This Shipping Policy explains our order-processing, delivery, tracking, customs, and shipment-protection procedures.
Order Processing
Orders are generally processed within 1–2 business days after payment authorization and any required order verification.
Orders placed on weekends or public holidays will normally begin processing on the next business day.
High-value orders may require additional payment, identity, billing-address, or delivery-address verification before shipment. If additional information is required, we will contact you using the information provided with your order.
Failure to provide requested verification may result in shipment delay or order cancellation.
Estimated Delivery Time
International delivery typically takes 7–15 business days after the order has been shipped.
Delivery estimates are not guaranteed delivery dates. Actual delivery times may vary depending on:
- The destination country or region
- Customs processing
- Carrier operations
- Public holidays and peak shopping periods
- Severe weather or transportation disruptions
- Security screening or regulatory requirements
- Remote-area delivery conditions
- Incorrect or incomplete delivery information
Huge Luxury is not responsible for reasonable delays caused by customs authorities, carriers, severe weather, natural disasters, labor disruptions, transportation interruptions, government actions, or other circumstances beyond our reasonable control.
Free Worldwide Shipping
Huge Luxury provides complimentary standard worldwide shipping to the countries and regions available at checkout.
Optional expedited shipping or additional delivery services, when available, may require an additional charge.
Shipping availability may vary according to the destination, applicable law, sanctions, carrier restrictions, product restrictions, or other operational requirements.
Duties and Taxes
Where our product page or checkout states that duties and taxes are included, the listed price includes applicable import duties and taxes based on the selected destination.
Customers should not normally be required to pay additional import duties or taxes upon delivery when the order is shipped using our designated delivery method.
Customers remain responsible for providing any information reasonably required by customs authorities, shipping carriers, or local regulations.
Additional charges caused by incorrect customer information, refusal to cooperate with customs clearance, unauthorized delivery changes, or refusal of delivery may be charged to the customer or deducted from an eligible refund where permitted by applicable law.
Order Tracking
When your order has been shipped, we will send a shipping-confirmation email containing available tracking information.
Tracking information may require additional time to update after the carrier receives the shipment.
Customers are responsible for monitoring tracking information and responding promptly to delivery notices, customs requests, or carrier communications.
If you do not receive tracking information after the expected processing period, contact us at info@hugeluxurywatches.com.
Shipping Insurance
Eligible orders are shipped using tracked and insured delivery services.
Shipping insurance coverage and claim approval are subject to the applicable carrier’s or insurer’s terms, investigation, exclusions, and evidence requirements.
Customers must retain the shipping box, shipping label, internal packaging, product packaging, and all contents if an item arrives damaged or incomplete.
Huge Luxury may request photographs, video, delivery records, identification, carrier documentation, or other reasonable evidence before submitting or approving a shipping claim.
Signature and Delivery Verification
High-value shipments may require an adult signature or other delivery confirmation.
The customer is responsible for ensuring that an authorized recipient is available at the delivery address.
Carrier tracking, delivery scans, signatures, delivery photographs, geographic delivery information, and other carrier records may be used as evidence of delivery.
We may refuse requests to waive a signature requirement or redirect a shipment when doing so could increase the risk of loss, fraud, or unauthorized delivery.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address, email address, and telephone number at checkout.
Please review your delivery information carefully before submitting an order.
If you need to correct an address, contact info@hugeluxurywatches.com as soon as possible. We cannot guarantee that an address can be changed after the order has entered processing or been shipped.
Huge Luxury is not responsible for delays, failed deliveries, losses, redirection fees, return fees, customs charges, or other costs caused by incorrect or incomplete information supplied by the customer.
For security reasons, we may refuse to redirect a high-value shipment to an address that differs from the verified checkout address.
Customs Clearance
International shipments may be reviewed or inspected by customs authorities.
Customers must provide accurate information and reasonable cooperation when requested by customs authorities or the shipping carrier.
If a customer fails to complete required customs procedures, the shipment may be delayed, returned, held, or treated as abandoned according to local law and carrier procedures.
Any costs resulting from the customer’s failure to cooperate with customs clearance may be deducted from an eligible refund where permitted by applicable law.
Delivery Attempts and Unclaimed Packages
Shipping carriers may make a limited number of delivery attempts.
If a shipment cannot be delivered, the carrier may hold it at a collection location or return it to the sender.
Customers are responsible for monitoring tracking information and collecting a shipment within the carrier’s required timeframe.
Additional shipping, return, storage, customs, or handling costs caused by an unclaimed shipment may be deducted from an eligible refund where permitted by applicable law.
Refused Deliveries
Refusing delivery does not automatically cancel an order or qualify it for a full refund.
Unauthorized refusal may cause return-shipping fees, customs charges, brokerage fees, storage fees, or other expenses.
Where permitted by applicable law, these costs may be deducted from any refund approved after the returned item has been received and inspected.
If you no longer want an order, contact us before refusing delivery so we can provide appropriate instructions.
Packages Marked as Delivered
If tracking shows that your order was delivered but you cannot locate it:
- Check the delivery location and surrounding area
- Ask household members, building staff, reception, or neighbors
- Review any delivery photograph or carrier notice
- Contact the shipping carrier
- Contact Huge Luxury promptly for assistance
We may open an investigation with the carrier and request a written statement, identity verification, police report, carrier documentation, or other reasonable evidence.
A refund or replacement is not automatically issued solely because a customer reports that a shipment marked as delivered cannot be found. The outcome will depend on the carrier investigation, insurance coverage, available evidence, and applicable law.
Lost Shipments
A shipment is not considered lost solely because tracking has not recently updated or the estimated delivery date has passed.
The carrier must complete its investigation and confirm the shipment status before a replacement or refund can be approved.
If the carrier confirms that an insured shipment was lost before delivery, Huge Luxury will provide an appropriate replacement or refund, subject to inventory availability, insurance approval, and applicable law.
Damaged Shipments
Please inspect the exterior shipping package before opening it.
If the package appears damaged, opened, tampered with, wet, crushed, or otherwise abnormal, photograph or record the package before opening it.
If an item arrives damaged, contact info@hugeluxurywatches.com as soon as possible and provide:
- Your order number
- Photographs of the exterior shipping box
- Photographs of the shipping label
- Photographs of the internal packaging
- Photographs and video showing the damaged product
Do not discard any packaging or attempt to repair, resize, adjust, or use the watch while the claim is being reviewed.
Failure to retain the packaging or provide reasonable evidence may prevent the carrier or insurer from approving the claim.
Incorrect or Incomplete Orders
If you receive an incorrect item or your order is incomplete, contact us as soon as possible at info@hugeluxurywatches.com.
Do not wear, resize, adjust, alter, or remove protective materials from an incorrect item.
We may request photographs, video, packaging information, authenticity-tag details, or serial-number information before providing return instructions or another resolution.
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We will make a reasonable effort to accommodate your request, but orders that have already entered processing, been prepared for shipment, or been shipped may not be canceled.
Once an order has been shipped, it must follow our Return and Refund Policy.
Returns
This Shipping Policy applies to delivery of the original order.
Return eligibility, return authorization, return shipping, inspection, refunds, exchanges, and warranty claims are governed by our Return and Refund Policy.
Do not send a return to our business registration address unless our customer service team has specifically authorized that address in writing.
Mandatory Consumer Rights
Nothing in this Shipping Policy excludes or limits any mandatory consumer right or legal remedy that cannot be excluded under the laws applicable in the customer’s country or region.
Contact Information
Huge Luxury LLC
Email:
info@hugeluxurywatches.com
Business Address: 30 N Gould St Ste N, Sheridan, WY 82801, USA
This business address is not necessarily our return-processing address. Do not send returns to this address without prior written authorization.
